Terms and Conditions

(Updated: 27/06/2022)

In this document the following words shall have the following meanings:

1.1 "Buyer" means the organisation or person who buys Goods from the Seller;
1.2 "Goods" means the articles to be supplied to the Buyer by the Seller;
1.3 "Intellectual Property Rights" means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable;
1.4 "List Price" means the list of prices of the Goods maintained by the Seller as amended from time to time;
1.5 "Seller" means Synapsys Solutions Ltd.
1.6 “CAD” means computer aided design and applies only to drawings produced for the internal parts of the sellers control panel enclosure(s).
1.7 “Design” means design of the internal parts of the sellers control panel enclosure(s) only, including sellers CAD drawings only and 3rd party drawings marked for zones only (not CAD). This does NOT include any 3rd party installation (connections, cables), supplied drawings by 3rd party or hardware supplied by others.
1.8 “Commissioning” means on or off site setup of the system including field device addressing, grouping, reflective lux, monitoring, reporting on the seller headend. It does not include fault investigation or rectification of 3rd party installed cabling or field device failure and replacement.


These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions referred to, offered or relied on by the Buyer whether in negotiation or at any stage in the dealings between the parties, including any standard or printed terms tendered by the Buyer, unless the Buyer specifically states in writing, separately from such terms, that it wishes such terms to
apply and this has been acknowledged by the Seller in writing.

Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

All orders are accepted subject to the obtaining by Synapsys Solutions Ltd of satisfactory trade references or credit ratings in relation to the Buyer. If such trade references or credit ratings are not in the opinion of Synapsys Solutions Ltd to be satisfactory, then the order may be cancelled by notice in writing. Synapsys Solutions Ltd reserves the right to make partial deliveries and to be entitled to payment in respect of partial deliveries. Incomplete delivery shall not entitle the Buyer to withhold payment on Goods delivered and invoiced.

The Seller shall not under any circumstances be accountable for any losses that are consequential upon the failure of any goods supplied.

Any items that are not listed within a quotation or subsequent revision(s) are not deemed as included within a project price and will be charged as extra works if required.

Design of the system is limited to the internals of panels supplied by the seller. Any 3rd party drawings that the seller has marked up without CAD are not the responsibility of the seller, the responsibility for the design of these drawings remains with the supplier of these drawings.

No design responsibility will be taken by the seller on anything other than the details defined under clause 1.6, unless agreed in writing and quoted as a separate entity.


The price shall be that in the Seller’s current Price List, or such other price as the parties may agree in writing. The price is exclusive of VAT or any other applicable costs, any price quoted shall remain open for acceptance by the Buyer for a period of 90 days from the quotation date. Carriage shall be paid for by the Buyer and the charge will be dependent on the type of delivery required. Additional charges may apply in all other cases.

When an account is created for the buyer, the following conditions apply

for new accounts, when placing an initial order the buyer will make payment in advance against a proforma invoice before delivery of the goods will be made;

for subsequent orders, subject to a credit check, payment of the price and VAT (where VAT is applicable) and any other applicable costs shall be due within 30 days from the date of the invoice supplied by the seller.

should a credit check have an unsatisfactory outcome or if the buyer chooses, all orders will remain prepaid.

The Seller shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 2% above base per month.

If payment of the price or any part thereof is not made by the due date, the Seller shall be entitled to:

require payment in advance of delivery in relation to any Goods not previously delivered;

refuse to make delivery of any undelivered Goods whether ordered under the contract or not and without incurring any liability whatever to the Buyer for non-delivery or any delay in delivery;

terminate the contract;

restrict any previously agreed discounts or special terms.

Prices quoted are for product only. All installation and wiring to be carried out by others. Should off-site or on-site engineering or commissioning be required, this will be charged at our current rates and subject to charges for travelling and subsistence.


Clause applies if:

the Buyer makes any voluntary arrangement with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction);

an encumbrancer takes possession or a receiver is appointed of any of the property or assets of the buyer;

the Buyer ceases, or threatens to cease, to carry on business;

the Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly;

the Buyer fails to make any payment on the due date.

If this clause applies then without limiting any other right or remedy available to the Seller, the Seller shall be entitled to:

cancel the Contract or suspend any further deliveries under the Contract;

if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary;

withdraw any credit facility or right to discount from the Buyer;

appropriate any payment made by the Buyer to such of the Goods (or the goods supplied under any other contract between the Buyer and the Seller) as the Seller may think fit (notwithstanding any purported appropriation by the Buyer;

charge the Buyer interest as calculated in accordance with clause 3.3. In the event of an order being cancelled by the Seller or being cancelled by the Buyer, the Buyer shall indemnify the Seller against all costs and expenses and damages incurred by the Seller in connection with the order and its cancellation (the Seller giving credit for the value of the materials sold or utilised for other purposes).


To comply with the Companies Act 2006 all Purchase Orders must include the following information: The Company's registered name; The Company's registered number; The address of the Company's registered office; If a Company is exempt from the requirement to use "limited" in its name, the fact that it is a limited Company; If the Company is a community interest company which is not a public Company, the fact that it is a limited Company; If it is an investment Company as defined by section 833 of the Companies Act 2006, the fact that it is this type of Company; If it is a Company which has chosen to display its share capital, it must display the amount of paid up share capital.


Any description given or applied to the Goods is given by way of identification only and the use of such description shall not constitute a sale by description. For the avoidance of doubt, the Buyer hereby affirms that it does not in any way rely on any description when entering into the contract.


Where a sample of the Goods is shown to and inspected by the Buyer, the parties hereto accept that such a sample is so shown and inspected for the sole purpose of enabling the Buyer to judge for itself the quality of the bulk, and not so as to constitute a sale by sample.


Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified by the Buyer on the date specified by the Seller. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

The date of delivery specified by the Seller is an estimate only. Time for delivery shall not be of the essence of the contract.

If the Seller is unable to deliver the Goods for reasons beyond its control, then the Seller shall be entitled to place the Goods in storage until such times as delivery may be affected and the Buyer shall be liable for any expense associated with such storage.

The Buyer shall be entitled to replacement Goods where the Goods have been damaged during transportation. All Goods should be unpacked carefully and examined immediately upon delivery. The Buyer must notify the Seller of any damage or incorrect goods received within three working days of delivery.


Risk in the Goods shall pass to the Buyer at the moment the Goods are dispatched from the Seller`s premises. Where the Buyer chooses to collect the Goods itself, risk will pass when the Goods are entrusted to it or set aside for its collection, whichever happens first.


The ownership of all Goods delivered to the Buyer shall be transferred to the Buyer when Synapsys Solutions Ltd is paid the full amount due from the Buyer in respect thereof and not before. Until that time all goods shall be stored by the Buyer at its own risk separately from the Goods of any other company except that they may be assembled/installed when the Buyer so requires. But not withstanding such assembly or installation, the goods shall still remain the property of Synapsys Solutions Ltd until full payment has been made thereof, and the Buyer shall until payment hold them in a fiduciary capacity for the company.


Units returned for Test & Inspect will be evaluated by our test engineers. We will then advise you of the status of the unit.  Should you wish to proceed with the repair of the unit, you will be invoiced at the repair price only. If you wish us to return the product to you unrepaired, the Test & Inspect fee will be charged.


Upon request a replacement may be sent in advance of the faulty unit being returned, and in this instance we will require a purchase order for the replacement product. We will require the faulty unit to be returned within
14 days of the advance replacement unit being dispatched. In the event of the unit not being returned within 14 days an invoice will be raised against your purchase order for the replacement product. Goods returned for exchange become the property of Synapsys Solutions Ltd. If the unit returned does not meet warranty conditions, Synapsys Solutions Ltd reserve the right to either (i) retain the unit and invoice a restock charge (at least 50% of the list price less your standard discount) or (ii) return the unit to you and raise an invoice for the list price less your standard discount. If returned to you the unit will be upgraded to latest specifications.

All goods supplied by Synapsys Solutions Ltd carry a 24 month warranty from the date of original invoice, providing all warranty terms and conditions are met. Warranty is invalid on the occurrence of any of the following:

11.3.1 No Fault Found.
(Unit functions and meets all criteria laid down in the product’s specification).

11.3.2 Damage sustained
outside warranty conditions. The warranty shall be inoperative in the event of (i) failure of the Buyer to  maintain a suitable operating environment; (ii) use of products for purposes other than those for which they were originally designed without prior approval; (iii) accidental damage or neglect; (iv) failure of the Buyer to follow operating procedures laid down by Synapsys Solutions Ltd; (v) any alterations or additions to the product including opening of the product and/or label seals without prior written approval of Synapsys Solutions Ltd; (vi) where installation has not been carried out in accordance with recommendations and directives as laid out in the product installation/commissioning instructions.

All goods returned will be upgraded to the latest specification of that product. A fault/repair report will be provided with the return of the goods to the Buyer, and with the invoice. Carriage is free of charge on all units shipped from Synapsys Solutions Ltd for all qualifying warranty repairs and exchanges. A shipping charge will be invoiced for all products returned for repair, outside of warranty. The above warranty does not extend to parts, materials or equipment not manufactured by Synapsys Solutions Ltd, in respect of which the Customer shall only be entitled to the benefit of such warranty or guarantee as is given by the manufacturer.

Prior to returning products please contact Synapsys Solutions Ltd and you will be issued with a returns number which must be used in all communications and documentation regarding the returned item. The following information will be required: 1) Product code and serial number of the faulty unit. 2) A new purchase order number. 3) If  under warranty, the original purchase order number must also be quoted. 4) A full and detailed description of the fault. 5) Full company name and address and if possible the contact name and number of the engineer who reported the fault as our engineers may require additional information. Goods should be returned adequately packaged, both mechanically and electrically. Warranty conditions for the unit may be affected if adequate and appropriate measures are not taken in this matter. The returns number should be clearly marked on the packaging and all relevant documentation. Please return all units to:

Synapsys Solutions Ltd,
No. 1 Woodlands Court,
Albert Drive, Burgess Hill,
West Sussex, RH15 9TN, UK.

Any bespoke item made specifically to buyers requirements, including but not limited to metalwork for panels, will be charged at 100% on cancellation of an order. For other ‘off the shelf’ items a credit will be raised to the amount 20% less than the original amount, if the following conditions are met: 1) The returned item must be less than 3 months old when received by Synapsys Solutions Ltd. 2) The original  packaging must be undamaged and not marked, with the unit in full working order. 3) The unit should be returned to Synapsys
Solutions  Ltd, sufficiently packaged to avoid damage whilst in transit. 4) All paperwork must have the returns number clearly stated on it. 5) Any requests over £500.00 must be agreed in advance with the Accounts Manager prior to returning the unit. 6) Synapsys Solutions will only accept responsibility for the returned unit once it has been signed for by a member of Synapsys Solutions staff.

If the Terms & Conditions are not followed the units will be returned to the sender with no credit raised. Any deviation from the Terms & Conditions must be agreed in advance with your Account Manager prior to returning the unit. NB: The above procedures must be adhered to if a credit is required for a returned item. If a replacement product or credit note is required due to Synapsys Solutions Ltd failing then no charge will be raised.

An engineering day is defined as up to 8 hours onsite during normal business hours. Where travel to and from site exceeds 2 hours per journey, this will impact on the amount of time the engineer can be present on site and inductions are included in the onsite hours. Quotations for engineering days are calculated using information provided by our customers and our experience of commissioning similar systems. Where commissioning is completed in fewer days than have been quoted, only days that have been used will be invoiced. In the event of issues outside of our control leading to an increase in the time needed for commissioning, you will be notified and this extra time will be charged. Any engineering requests outside of standard business hours (Mon-Fri 9am-5.30pm) will be charged at our ‘out of hours’ rate.

Cancellation of a booked engineering visit can be made on a business working day up to 24 hours before the scheduled visit date. Charges may apply to any cancellation which was not received within this time frame.


No liability of any nature shall be incurred or accepted by the Seller in respect of any representation made by the Seller, or on its behalf, to the Buyer, or to any party acting on its behalf, prior to the making of this contract where such representations were made or given in relation to:

13.1.1 the correspondence of the Goods with any description;
13.1.2 the quality of the Goods; or
13.1.3 the fitness of the Goods for any purpose whatsoever.
13.2 No liability of any nature shall be accepted by the Seller to the Buyer in respect of any express term of this contract where such term relates in any way to:
13.2.1 the correspondence of the Goods with any description;
13.2.2 the quality of the Goods; or
13.2.3 the fitness of the Goods for any purpose whatsoever.
13.3 All implied terms, conditions or warranties as to the correspondence of the Goods to any description or the satisfactory quality of the Goods or the fitness of the Goods for any purpose whatsoever (whether made known to the Seller or not) are hereby excluded from the contract.
13.4 Our products are not intended for use in a life critical application.


14.1 Where any court or arbitrator determines that any part of Clause 10 above is, for whatever reason, unenforceable, the Seller shall be liable for all loss or damage suffered by the Buyer but in an amount not exceeding the contract price.

14.2 Nothing contained in these Terms and Conditions shall be construed so as to limit or exclude the liability of the Seller for death or personal injury as a result of the Seller’s negligence or that of its employees or agents.


All Intellectual Property Rights for products supplied under this agreement remain with the Seller and the Buyer shall do all that is reasonably to ensure that such rights vest in the Seller by the execution of appropriate instruments or the making of agreements with third parties. These IP rights do not extend to any further development of our products for specific applications by the buyer.

We have carried out impact assessments on all of our operations to ensure GDPR compliance. Our expectation is that similar assessments have been carried out by our customers and that they operate within GDPR guidelines. Our full privacy policy is available on our website at www.synapsys-solutions.com

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as the Seller considers unreasonable, it may, without liability on its part, terminate the contract.

Nothing contained in these Terms and Conditions shall be construed as establishing or implying any partnership or joint venture between the parties and nothing in these Terms and Conditions shall be deemed to construe either of the parties as the agent of the other.

The contract between the Buyer and Seller for the sale of Goods shall not be assigned or transferred, nor the performance of any obligation sub-contracted, in either case by the Buyer, without the prior written consent
of the Seller.

The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

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