Archive for January, 2021

Adobe Flash discontinued

Posted on: January 4th, 2021 by Tom No Comments
As you are probably aware, from Jan 2021 web browsers are preventing flash player from running. In response to this we have created the SIP Legacy Tool which has been developed to allow continued access to SIP BACnet Trend, SIP MBUS BACnet, SIP MBus Trend, SIP ModBus BACnet, SIP Weather Trend products and is free to download from our SIP Integrator website.

What this means to you

The browser security measure which is stopping Flash from operating, implemented by Windows/Microsoft, will NOT affect the current operation of our existing SIP/…/… products.

However, web browsers that disable/prevent flash player will prevent access to the configuration pages, i.e. pages used to manage the meter networks, BMS networks, profile/reporting details, and defining device configurations etc. Without the use of the SIP Legacy tool, any changes to these configuration (flash) pages will require a browser that has NOT/will never have internet access so it won’t be automatically updated, or an engineering day to try to update the configuration via the internal files/database.

All SIPe Dashboards are HTML and will not be affected.

The SIP/MODM (pre html pages), can be updated to include HTML if the hardware was shipped after Feb 2011. Contact support@synapsys-solutions.com for confirmation.
 
Please contact your account manager or email support@synapsys-solutions.com for support of other SIP/…/…
 
Additional Information

Our SIP+, SIP2 and SIPslice products are not affected by Flash being unavailable and you can continue to access them as normal.

If you have any questions please contact us either by email or by telephone on 01444 246 128.

COVID 19 Update – 05/01/2021

Posted on: January 3rd, 2021 by Tom No Comments

Synapsys Solutions is continuing to operate as usual after the announcement of the latest National lockdown. The measures we put in place early last year enabled us to continue to provide you with our services and support throughout 2020 and that will continue during this difficult period.

Our production department is fully operational and all other aspects of our business are working as usual with our teams working remotely.

Site visits are continuing to take place however they must all comply with the latest Covid 19 guidelines set out by the government.

Both our Technical support and Sales teams are contactable between our standard working times 9am – 5:30pm, Monday to Friday.

For general enquiries email us at enquiries@synapsys-solutions.com or call 01444 246 128

For Technical support email us at support@synapsys-solutions.com or call 01444 246 128

For Sales email sales@synapsys-solutions.com or contact your local sales account manager directly via their mobile phone.

Where calls to our office line are made please select the department you require and our automated system will direct your call to the relevant people who will be able to assist you.

Best regards                                                                        

Harvey Roft –  MD

Synapsys Solutions Ltd